Contact details
Herts Urgent Care
The Old Ambulance Station
Ascots Lane
Welwyn Garden City
AL7 4HL
Telephone:
Patient line: Out-of-Hours 03000 333 333
Administration: Office hours 08445 606 606
Feedback following your experience with Herts Urgent Care
Herts Urgent Care endeavours to provide all patients and service users with the best quality of care at all times.
We welcome feedback, both positive and negative, in order that we continually strive to improve the quality of service and experience offered to you.
If for any reason you were unhappy with any part of care or service offered, we would like to know as part of our continued commitments to quality care. To raise a concern or if you wish to discuss an aspect you were unhappy with, please contact our Complaint Coordinator on 08445 606 606. Alternatively, please e-mail us at complaints@hertsurgentcare.nhs.uk.
Equally, we would like to hear from you if you were pleased with your experience and the care offered to you or if you have any suggestions you feel we should consider, by contacting us on info@hertsurgentcare.nhs.uk.
If you wish to make a formal complaint, we request that you do so in writing and address it to David Archer, Chief Operating Officer at the following address:
Herts Urgent Care
The Old Ambulance Station
Ascots Lane
Welwyn Garden City
AL7 4HL
Tel: 08445 606 606.
Herts Urgent Care operates a complaints procedure in line with the NHS Complaints Regulations (2009).