Herts Urgent Care is committed to providing high quality, patient-focused healthcare. We pride ourselves on ensuring that all patients receive the best possible care, from the most suitable clinician, within a reasonable time period.

Herts Urgent Care is expected to meet the following national standards:

• Standards for Better Health– updated April 2006 (Department of Health)
• National Quality Requirements in the delivery of out-of-hours services 2006 (Department of Health)

These standards set out the quality of service we must provide with regards to:

• Waiting times
• Accessibility of our service (telephone and centres)
• GP’s performance
• Patient satisfaction
• Our ability to manage demand for our service
• Safety
• Communication between Herts Urgent Care and local GP surgeries

Our performance against the National standards is monitored by the PCTs, and we are held to account at regular meetings about our service.

You can access our previous reports by clicking the links below:

January 2012 December 2011  November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011

December 2010  November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010

Herts Urgent Care regularly sends out patient experience questionnaires to people who have used our service. We take all comments very seriously and use these as an opportunity to look for ways to improve.

• To see our most recent patient experience survey results click below:

October 2011 - December 2011 Telephone Advise, Seen at Centre, Home Visit

July 2011 -September 2011: Telephone Advice, Seen at Centre, Home Visit

 April 2011 - June 2011: Telephone Advice, Seen at Centre, Home Visit       

January 2011 - March 2011:  Telephone Advice, Seen at Centre, Home Visit

October 2010 - December 2010:Telephone Advice, Seen at Centre, Home Visit

July 2010 -September 2010: Telephone Advice, Seen at Centre, Home Visit

 February 2010 -  April 2010: Telephone Advice, Seen at Centre, Home Visit

• To see our previous survey results click on the links below:

August 2009 - October 2009: Telephone Advice, Seen at Centre, Home Visit

April 2009 - July 2009: Telephone Advice, Seen at Centre, Home Visit

November 2009 - January 2010: Telephone Advice, Seen at Centre, Home Visit

Herts Urgent Care is a member-led organisation. We are keen to hear from anybody within our catchment area who wishes to become involved. Please use themembership form (62.4KB PDF) to register your interest.

If you wish to make a comment about our service please contact us.